Client Confidentility
In my previous role patient confidentiality was of upmost importance and I have brought this into my own business practices. Any information shared is treated in the strictest confidence.
Oakham is a small place but please be assured that you can be confident about sharing freely within this space.
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Medical Information – relevant to your treatment.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you to facilitate your treatment with us
We use the information that you have given us in the course of your treatment.
We will not share this information with other third parties unless compelled to by legal order.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting me via email, telephone or in person.
How we store your personal information
Your information is securely stored within my address.
We keep treatment records for 7 years We will then dispose your information by shredding hard copies and deletion of any electronic data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113